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What if I have a question about accessibility?
We strive to provide customers and other individuals with disabilities with equal access to our products and services, including through an accessible website. If you have questions, comments, or encounter any difficulty in using this site, please e-mail custserv@berwickoffray.com or call 1-800-237-9425.
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Who can order from this site?
We offer our products to wholesalers and large manufacturers only.
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What qualifies a potential account as a wholesaler or large manufacturer?
A wholesaler sells to the retail trade and has a warehouse where product is stocked. A manufacturer uses our product to make something else.
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Where can I find more information about products?
You can contact our Berwick Offray Customer Service Department at 1‑800‑237‑9425 or via email Custserv@berwickoffray.com. For Hampshire Paper inquiries, call our Sales office at 1‑800‑664‑3645 or email HampshirePaper.SalesDept@HampshirePaper.com
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Are your products manufactured in the United States?
Many of our products are manufactured in our own factories located in the United States. As augmentation to our manufacturing capabilities, we source import product from around the world drawing on the talents of our design staff located in the United States and the experience of our Pac Rim staff located in Hong Kong.
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Am I able to order product via the website?
Yes! As long as you qualify as a wholesaler or manufacturer in the United States. If you would like to place an order, please click here to register. Once your account is reviewed and verified by our customer service team, you will receive an email regarding your account activation and will be able to place orders at that time.
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How do I place an order online?
Click one of the Shop Now buttons and you will be directed to the Berwick Offray Wholesale online store hosted by Brandwise. You will need to set-up a Passport (email and password) and request access. Once access is approved, you can use your Passport to login and shop.
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If I have an account with Berwick Offray, do I still need to set up a Passport account?
Yes. You can click here to register.
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How can I set up an account?
Call Customer Service at 1‑800‑237‑9425 or via email Custserv@berwickoffray.com.
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Do you charge sales tax?
We sell only to the wholesale and manufacturing trades within the United States and Puerto Rico who are exempt from paying retail sales taxes on purchases of our products.
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How do I change my order?
The order process begins when you click on the submit order button in the checkout. Our orders go directly to our shipping department for processing so we are unable to make any changes to your order. We apologize for any inconvenience.
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What is your return policy?
Although all sales are considered final with no returns accepted, sometimes errors do occur. We take great care to pack and ship your order in excellent condition. However, if your receiving personnel find any shortages or damage upon arrival, all exceptions must be noted on the carrier’s Bill of Lading document which consignees are required to verify as accurate upon receipt. If you encounter a problem with the quality of our product, contact customer service within 72 hours of receipt. All returns must have prior authorization. Merchandise refused or returned will be subject to a 20% restocking fee and product must be in the original packaging and resalable condition. Seasonal, custom and closeout products cannot be returned.
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Do you have a catalog?
Yes. We have a catalog that you can view online by clicking here.
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Do you have any showrooms?
We have a permanent showroom located at Floramart in Atlanta, GA servicing the Wholesale Floral Industry. We also exhibit at a variety of tradeshows representing the various industries we service.
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Why does the color of my product look different than it did on my computer screen?
The brightness option on your monitor may be set to a level where the product may look lighter or darker depending on this setting. The colors shown on the screen are for reference
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How can I talk to a live person?
Call Customer Service at 1‑800‑237‑9425 or via email Custserv@berwickoffray.com and request a Customer Service representative call you back. Our business hours are 8:00 am – 5:00 pm EDT.
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How can I remove myself from the Berwick Offray Wholesale email list?
In order to opt out of our email list, select the “Unsubscribe” option on the bottom of an email you’ve received.
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I have a question that's not answered above.
Call Customer Service at 1‑800‑237‑9425 or via email Custserv@berwickoffray.com with your question. For Hampshire Paper inquiries, call our Sales office at 1‑800‑664‑3645 or email HampshirePaper.SalesDept@HampshirePaper.com.
